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[_] SLA document

Martin Moore martinm at
Fri Jun 7 11:26:27 BST 2019

Mornin' all.
I need an SLA document for a new service. It's basically a commercial
internet streaming service with a webpage for admin. Does anyone know of any
SLA documents that would be suitable(ish)? 
Needs to cover the usual things such as major/medium/minor fault, impact
levels, response times etc.