More information about the Underscore mailing list

[_] SLA document

Martin Moore martinm at it-helps.co.uk
Fri Jun 7 11:26:27 BST 2019

Mornin' all.
 
I need an SLA document for a new service. It's basically a commercial
internet streaming service with a webpage for admin. Does anyone know of any
SLA documents that would be suitable(ish)? 
 
Needs to cover the usual things such as major/medium/minor fault, impact
levels, response times etc.
 
Cheers,
 
Martin.