[_] Knowledgebase
Sam Machin
sam at bs8.org.uk
Thu May 1 20:21:02 BST 2008
Personally I find that wiki's are often hard to get started and need a critical mass of information before they really work, I also think that you need quite a large number of contributors before they achieve real value. This can be very hard internally. I think just a simple wordpress blog can work very well, its easy to see the knowledge base building after only a few posts and therefore its easier to keep people bought in to the idea. For meeting/discussion type work we've used phpBB successfully too. HTH Sam On Thu, May 1, 2008 at 5:51 PM, Dan Brickley <danbri at danbri.org> wrote: > Tom Gidden wrote: > > On 1 May 2008, at 17:27, Phil Wilson wrote: > > > >>> Would anybody have any recommendations as to what off-the-shelf > >>> package > >>> to use? > >> For me the answer would be a wiki but you'd need to evaluate a > >> couple to see which would > >> be most suitable. Something with a low barrier to entry (both > >> reading and writing) for your new staff, anyway. > > > > > > I set up MediaWiki for a knowledge base at my last place. I was one > > of only two "techies", and the others were all temps and suits. They > > managed to write a lot of good material quite quickly. > > +1 > > > I'd also recommend very liberal use of OmniGraffle (or Visio if > > *absolutely* necessary). Even simple diagrams quickly produced can be > > great communicators, for all matters: technical and otherwise. > > Unless I make 'em :) > > http://www.flickr.com/photos/danbri/2415237566/sizes/o/ > > But yeah, OmniGraffle is great... > > Dan > > > Tom > > > > > -- > underscore_ list info/archive -> > http://www.under-score.org.uk/mailman/listinfo/underscore >