The Underscore Archives

Hi Iwein,

Thursday, May 1, 2008, 5:20:49 PM, you wrote:

> What we'd like to do is have some kind of massive FAQ/knowledgebase
> type thing going on. The main requirements for me are bloody great
> search, very easy to add KB article, tagging/categorising, and
> auto-compiling of lists.

We use Exchange internally for company mail, and have a department
specific set of Public Folders that we can all see. These are split up
into the likes of "Project Info", "Logins", "Server Details", etc.
Each item can be anything (file, image, video, text, email, etc), can
be categorized in anyway and always has full Instant Search via
Outlook itself. Each user can flag the things they need/want the most.

It just works. Most our knowledge is collated from emails anyway, so
it was a no brainer moving them over into the folders, slapping on a
category and voila.

If you don't use Exchange this isn't much use of course, but I'm just
saying the solution could be a lot closer to home than you think.

Cheers,

Rich
-- 
PHP: http://www.corephp.co.uk / Zend Certified Engineer
AS3: http://www.photonstorm.com / Full Gamer Alchemist

"Never trust a computer you can't throw out of a window"