[_] Advice on a client gone nasty..
Steve Kirtley
steve.kirtley at gmail.com
Wed Apr 30 21:46:25 BST 2008
Thanks Laura - useful advice. It's all a bit odd... client seemed to keep changing his reasoning during the call, and kept asking for his deposit back which was never going to be a winner... Have a strange suspicion something else going on behind the scenes, and strongly suspect will end up going the small claims route at some point - probably in about 60 days time I suspect... Steve On Wed, Apr 30, 2008 at 9:24 PM, Laura Francis <laura.k.francis at gmail.com> wrote: > On Wed, Apr 30, 2008 at 7:48 PM, Steve Kirtley <steve.kirtley at gmail.com> > wrote: > > Evening all, > > > > I took a client on a few weeks ago who later accepted my quote to build > his > > website. > > <snip> > > Any tips/suggestions/get over it statements welcomed... > > > > Steve, had something similar ourselves a few years back. Legal advice > suggested that contract law is one of the hardest to prove in English > law as both verbal and written contracts are just as binding. So its > sort of one word against another, even if it is written as (now I > could be wrong here) I believe that one of either the buyer or the > sellers terms overrides the others, cant remember which way round. > > However, if you have emails to prove that he was happy with your > suggestions for functionality its not so much contract law I believe > then its about whether you delivered the service or product to the > required standard as agreed. If it is as you suggest as per the > agreement then a judge would or should rule in your favour via the > small claims court. > > My advice though in the first instance (and this has worked every time > I've had the necessity to invoke it) I called up a solicitor and got > them to send a letter demanding payment by the end of the week, at > which time if payment had not been receive you can complete the court > papers yourself. I paid about £30 for the letter. Got the money, never > had to do the court papers. Most solicitors will do this without you > needing to promise them any other work. > > HTH > > Laura > > -- > underscore_ list info/archive -> > http://www.under-score.org.uk/mailman/listinfo/underscore >