More information about the Underscore mailing list

[_] Advice on a client gone nasty..

Steve Kirtley steve.kirtley at gmail.com
Wed Apr 30 21:46:25 BST 2008

Thanks Laura - useful advice.
It's all a bit odd... client seemed to keep changing his reasoning during
the call, and kept asking for his deposit back which was never going to be a
winner...

Have a strange suspicion something else going on behind the scenes, and
strongly suspect will end up going the small claims route at some point -
probably in about 60 days time I suspect...

Steve

On Wed, Apr 30, 2008 at 9:24 PM, Laura Francis <laura.k.francis at gmail.com>
wrote:

> On Wed, Apr 30, 2008 at 7:48 PM, Steve Kirtley <steve.kirtley at gmail.com>
> wrote:
> > Evening all,
> >
> >  I took a client on a few weeks ago who later accepted my quote to build
> his
> >  website.
> >  <snip>
> >  Any tips/suggestions/get over it statements welcomed...
> >
>
> Steve, had something similar ourselves a few years back. Legal advice
> suggested that contract law is one of the hardest to prove in English
> law as both verbal and written contracts are just as binding. So its
> sort of one word against another, even if it is written as (now I
> could be wrong here) I believe that one of either the buyer or the
> sellers terms overrides the others, cant remember which way round.
>
> However, if you have emails to prove that he was happy with your
> suggestions for functionality its not so much contract law I believe
> then its about whether you delivered the service or product to the
> required standard as agreed. If it is as you suggest as per the
> agreement then a judge would or should rule in your favour via the
> small claims court.
>
> My advice though in the first instance (and this has worked every time
> I've had the necessity to invoke it) I called up a solicitor and got
> them to send a letter demanding payment by the end of the week, at
> which time if payment had not been receive you can complete the court
> papers yourself. I paid about £30 for the letter. Got the money, never
> had to do the court papers. Most solicitors will do this without you
> needing to promise them any other work.
>
> HTH
>
> Laura
>
> --
> underscore_ list info/archive ->
> http://www.under-score.org.uk/mailman/listinfo/underscore
>