The Underscore Archives

Hi Ed,
Yeah I did suggest that we let the art director for the project - who's
seperate to both of us - mediate. The client just said he was not willing to
discuss it any further...

Good suggestion though,

Cheers
Steve

On Wed, Apr 30, 2008 at 8:50 PM, Edward Ross <underscore at rosstech.biz>
wrote:

> If he's being unreasonable with you, perhaps get a third party to talk
> to him and mediate.  Perhaps they could go over the brief vs delivered
> system with him to help clarify what is needed.
>
> Ed.
>
> Steve Kirtley wrote:
> > Evening all,
> >
> > I took a client on a few weeks ago who later accepted my quote to build
> his
> > website.
> >
> > A significant chunk of the development time (around 70% of the overall
> cost)
> > was for ActionScripting which I don't do, so I arranged a freelancer to
> do
> > that piece of the work.
> >
> > Now cut to a few weeks later - admittedly slightly behind the client's
> > unrealistic deadline - a first proof of concept of the flash app
> (functional
> > rather than designed) was sent to the client for first feedback. The
> client
> > failed to see the functionality was there, and threw toys out of pram
> > suggesting that the functionality does not match his brief (it does...
> and
> > he signed off on that brief). All attempts to reason with him/implement
> his
> > feedback/changes have failed.
> >
> > Situation now is he's saying he doesn't want to proceed, has no faith
> that
> > end product will meet his needs etc etc.
> > I'm saying that cost to date will be charged. He's responding with 'no,
> I
> > want my deposit back' and see you in court if you think that's the case
> > style antics.
> >
> > Now the crunch. Obviously my company has to pay the actionscripter we've
> > used down in Brighton - he's done his job, it does match the spec and
> it's
> > obvious he's put the hours in to it...
> >
> > Now (shout fool now) I don't issue a formal contract, after legal advise
> > suggested that they rarely pay for themselves, but the client has (by
> email)
> > accepted the statement of work, signed off on the brief, and paid a 20%
> > deposit. Do I have any comeback, or is this something that realistically
> > will not stand up and cost more in fees to try and fight?
> >
> > Any tips/suggestions/get over it statements welcomed...
> >
> >
> > Cheers,
> >
> > Steve
>
>
> --
> underscore_ list info/archive ->
> http://www.under-score.org.uk/mailman/listinfo/underscore
>