The Underscore Archives

On 11 Sep 2007, at 14:41, Matt Hamilton wrote:

> Just had a colleague tell me that he received a screenshot from a
> client of ours which he couldn't open.  It was some kind of bitmap
> format, but nothing he could find could open it.  Rather than waste
> more time, he emailed the client and said he couldn't open it, could
> they save it as a GIF or JPEG for him.  They emailed back saying they
> didn't know how to save as a JPEG, so they printed it out, scanned
> the printout, and were sending him the PDF of the scan!

When asking for screenshots of a problem page, I once received a  
photo of the monitor.