The Underscore Archives

I hear Zen are a good supplier. Have used them business wise in the past,
but not have any call for the residential side of their business.

Clive.


On 2/27/07, Tom Gidden <tom at gidden.net> wrote:
>
> On 27 Feb 2007, at 11:38, Richard Price wrote:
> >
> > Heh, after the disaster we have had with Demon at work, I think it
> > would take a miracle for me to recommend them :)
>
> Yeah... I used to recommend Demon, but not since the leased line we
> got at work.  Almost a year of shockingly bad service.  I bought the
> line based on a 99.95% SLA, which was obliterated within the first
> month or so.  They *never* returned calls as promised, and the leased
> line support department was totally incompetent.  Their problem-
> solving procedures don't work, their escalation procedure is
> inadequate, and their account managers are pathetic.
>
> Okay, their ADSL is dealt with separately from their Leased Lines
> (although we were still dealt with through Demon rather than Thus),
> but after seeing how they handled a leased line business customer,
> I'd never want to rely on them again.
>
>
> Tom
>
> --
> Tom Gidden
> http://gidden.net/tom/
>
>
>
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