The Underscore Archives

On 8 Feb 2007, at 17:23, Jon Bennett wrote:

>> I've had good customer service from Telewest..  One would hope that
>> the merger will bring NTL up to scratch, but I fear that what will
>> actually happen is Telewest will sink to NTL's level.
>
> I believe that's not the case actually - one of the main reasons
> NTHell/Telewest purchased Virgin Mobile was because their customer
> service is good (NTLs being terrible, Telewest being ok) - I know too
> many people who work for VM for it too be terrible :P

Here's hoping!

Like yourself and oliver I've had very little downtime over the last  
5 years and when I have had to call customer services they have been  
helpful and friendly, but it does take a while to get through sometimes.

My only gripe is that the on-hold playback should be a list of all  
known outages and expected fix times rather than the awful music as  
every I have called to report an outage of my service when i spoke to  
someone they have always told me that it's a known problem and it's  
being dealt with and will be fixed by Xpm.

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