The Underscore Archives

> I've had good customer service from Telewest..  One would hope that
> the merger will bring NTL up to scratch, but I fear that what will
> actually happen is Telewest will sink to NTL's level.

I believe that's not the case actually - one of the main reasons
NTHell/Telewest purchased Virgin Mobile was because their customer
service is good (NTLs being terrible, Telewest being ok) - I know too
many people who work for VM for it too be terrible :P

Also a condition of the deal was a year or so grace period, where
NTL/Telewest were expected to meet the standards of the Virgin group
in terms fo service etc - which must have past as they've taken the
name now.

I've been with Telewest for 4+ years, have had just a couple of
periods of downtime in that time, rock solid otherwise.

jon


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jon bennett
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