The Underscore Archives

On 8 Feb 2007, at 16:27, Thayer Driver wrote:
> Hello all.
>
> I'm so fed up of NTL after a nerve and teeth grating 3 years of what
> should be illegal customer service, that I'm thinking of making the  
> move
> to Sky, with Sky+.
>
> Before I go through all the aggro and higher cost though, I was hoping
> some of you may have got Sky and could give me an idea of the customer
> service I can hope to gain...?
>
> Even better still, anyone else made the switch from NTL (or Virgin  
> Media
> as it is now) to anywhere else?

I've had good customer service from Telewest..  One would hope that  
the merger will bring NTL up to scratch, but I fear that what will  
actually happen is Telewest will sink to NTL's level.

Sky are the devil incarnate from what I can gather..  The "buying the  
box and then the service" deal with Sky+ boxes is far worse than the  
"Lease the box and the service" TVDrive model from Telewest.  If you  
sky+ box dies after a year (I guess as that's the standard warranty  
on electronics) you have to buy a new one.  If my TVDrive dies then  
Telewest should (in theory!) supply a replacement free of charge.

No help for you though as I'm not planning on switching :-)



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