[_] (OT) Faulty product does it have to go back to the manufacture first?
stefan burt
one.green.squirrel at gmail.com
Thu Sep 28 12:59:22 BST 2006
managed to get them to agree to a refund after I quoted the OFT website at them.
<snip>
No excuses
The law says it's up to the seller to deal with complaints about
defective goods or other failures to comply with your statutory
rights. Don't accept the excuse that 'it's the manufacturer's fault,'
although you might also have additional rights against the
manufacturer under a guarantee. See also 'things to watch out for'
about exclusion clauses – the small print that tries to limit a
trader's responsibilities under a contract.
Tip: think twice before you buy from a trader who displays a 'no
refunds' notice. It is against the law.
</snip>
http://www.oft.gov.uk/Consumer/Your+Rights+When+Shopping/your+rights+buying+goods.htm#faulty
Thanks for the advice guys I really hate being diddled by people all I
have to do now is go into the shop and have another conversation and
I'm home and dry !
Stefan
On 9/28/06, Oliver Humpage <oliver at watershed.co.uk> wrote:
> on 28/9/06 12:35, stefan burt at one.green.squirrel at gmail.com wrote:
>
> >> From one Stefan to another thanks for the info!
> >
> > I'll have to have a look on the site as the product I purchased was
> > sourced from Mac Western near temple meads five months ago.
>
> Then they should *definitely* take it back. No questions. They sold it to
> you, they should replace it.
>
> They seem to have taken on a load of new staff recently, who are
> well-meaning but currently a bit clueless. Be firm.
>
> Oliver.
>
>
> --
> underscore_ list info/archive -> http://www.under-score.org.uk
>
<snip>
No excuses
The law says it's up to the seller to deal with complaints about
defective goods or other failures to comply with your statutory
rights. Don't accept the excuse that 'it's the manufacturer's fault,'
although you might also have additional rights against the
manufacturer under a guarantee. See also 'things to watch out for'
about exclusion clauses – the small print that tries to limit a
trader's responsibilities under a contract.
Tip: think twice before you buy from a trader who displays a 'no
refunds' notice. It is against the law.
</snip>
http://www.oft.gov.uk/Consumer/Your+Rights+When+Shopping/your+rights+buying+goods.htm#faulty
Thanks for the advice guys I really hate being diddled by people all I
have to do now is go into the shop and have another conversation and
I'm home and dry !
Stefan
On 9/28/06, Oliver Humpage <oliver at watershed.co.uk> wrote:
> on 28/9/06 12:35, stefan burt at one.green.squirrel at gmail.com wrote:
>
> >> From one Stefan to another thanks for the info!
> >
> > I'll have to have a look on the site as the product I purchased was
> > sourced from Mac Western near temple meads five months ago.
>
> Then they should *definitely* take it back. No questions. They sold it to
> you, they should replace it.
>
> They seem to have taken on a load of new staff recently, who are
> well-meaning but currently a bit clueless. Be firm.
>
> Oliver.
>
>
> --
> underscore_ list info/archive -> http://www.under-score.org.uk
>