[_] (OT) Faulty product does it have to go back to the manufacture first?
Stef Goodchild
stefan.goodchild at realworld.co.uk
Thu Sep 28 12:09:47 BST 2006
Did you buy it online?
If so and you've had it less than 6 months then the distance selling
rules (OR DTI Guidelines not sure) state anything that breaks within
6 months is assumed to have been shipped as faulty and should be
replaced by the retailer at no expense to you...
However when I tried this it took 3 months and a third party to get
it sorted...
Online electrical shops are wankers when it comes to returns. If
there's one out there that isn't I'd love to know. (amazon.co.uk
excepted... Never had an issue with them)
Stef
On 28 Sep 2006, at 11:57, stefan burt wrote:
> Hello,
>
> I'm sure someone here knows all about this stuff so I guessed it would
> be a good place to start.
> I brought a macally power adaptor for my apple laptop and it's kind of
> melted a bit and now has fallen apart, with purchase order in hand I
> contacted the reseller I got it from and asked if I could get it
> replaced as its well within its warrenty. The problem is their saying
> that it can't be replaced directly and has to go back to the
> manufacture? Is this true??
>
> Stefan
>
> --
> underscore_ list info/archive -> http://www.under-score.org.uk
______________________________________________________________________
The information in this email (together with any attachments) is
protected by copyright and may be confidential. If you receive this
email in error, please reply notifying the sender, delete the email
immediately and do not make use of, nor copy it.
Real World accepts no liability, including liability for negligence in
respect of any statement in this email.
Your assistance is appreciated.
______________________________________________________________________
If so and you've had it less than 6 months then the distance selling
rules (OR DTI Guidelines not sure) state anything that breaks within
6 months is assumed to have been shipped as faulty and should be
replaced by the retailer at no expense to you...
However when I tried this it took 3 months and a third party to get
it sorted...
Online electrical shops are wankers when it comes to returns. If
there's one out there that isn't I'd love to know. (amazon.co.uk
excepted... Never had an issue with them)
Stef
On 28 Sep 2006, at 11:57, stefan burt wrote:
> Hello,
>
> I'm sure someone here knows all about this stuff so I guessed it would
> be a good place to start.
> I brought a macally power adaptor for my apple laptop and it's kind of
> melted a bit and now has fallen apart, with purchase order in hand I
> contacted the reseller I got it from and asked if I could get it
> replaced as its well within its warrenty. The problem is their saying
> that it can't be replaced directly and has to go back to the
> manufacture? Is this true??
>
> Stefan
>
> --
> underscore_ list info/archive -> http://www.under-score.org.uk
______________________________________________________________________
The information in this email (together with any attachments) is
protected by copyright and may be confidential. If you receive this
email in error, please reply notifying the sender, delete the email
immediately and do not make use of, nor copy it.
Real World accepts no liability, including liability for negligence in
respect of any statement in this email.
Your assistance is appreciated.
______________________________________________________________________