[_] BT ADSL
tenbasetee at hotmail.com
tenbasetee at hotmail.com
Tue Nov 6 00:58:12 GMT 2001
We are getting a little pedantic now.... I can't actually remember what
colour he said, but I sat there and watched him fiddle with it, restart his
machine time after time and generally pour over a fish shaped modem that
would tell him when and when he couldn't log on... it was all a little
ridiculous...
that's all I was trying to point out... not get tech support...
;)
----- Original Message -----
From: Richard Davey <rich at fatal-design.com>
To: <underscore at under-score.org.uk>
Sent: Tuesday, November 06, 2001 12:24 AM
Subject: RE: [_] BT ADSL
> "Incidentally, you're wrong. Both LEDs can be red, amber or green. One
> of them is marked ADSL (the one on the right, IIRC), and CAN indicate
> line failure. The one on the left is the USB indicator when not online,
> and can indicate PC issues."
>
> I quote "'oh the red one didn't come on first so I'll have to restart...
> and then wait for five minutes...'"
>
> The first red LED to come on during a standard power-on sequence is the
> left one, the USB port.
> If that one didn't come on first for him then it's not a line issue. USB
> devices are notorious for being over-demanding of the host computer and
> it's shocking to think that Internet performance can be dependant on the
> speed of your PC and what you're doing at that time - but that's the way
> it works and until they offer Ethernet direct there's no avoiding it. So
> if this guy finds that sometimes his USB device ain't singing the right
> tune, it's not totally BT's fault.
>
> "It is probably a problem with his PC, but BT support have been known to
> tell users to reboot their machine every time they connect/disconnect!"
>
> Anyone who's ever worked in live IT support (phone based especially)
> will have used that technique one time or another! Hell I know I did
> years ago and the most worrying thing is that 6 times out of 10 it'll
> fix it (my own personal approximation there). What it doesn't excuse
> though is BT supports lack of even trying to figure out what the problem
> is, regardless of if a reboot will solve it or not but that's another
> issue entirely.
>
> "since I'm not using a BT supported operating system for it =)"
>
> If all they tell people to do is reboot, surely any OS is supported? :)
> or do they unofficially tell you to reboot an unofficial OS?! I've never
> called them and hope I never have to from what I've read so far.
>
> Cheers,
>
> Rich
>
>
> --
> underscore_ list info/archive -> http://www.under-score.org.uk
>
colour he said, but I sat there and watched him fiddle with it, restart his
machine time after time and generally pour over a fish shaped modem that
would tell him when and when he couldn't log on... it was all a little
ridiculous...
that's all I was trying to point out... not get tech support...
;)
----- Original Message -----
From: Richard Davey <rich at fatal-design.com>
To: <underscore at under-score.org.uk>
Sent: Tuesday, November 06, 2001 12:24 AM
Subject: RE: [_] BT ADSL
> "Incidentally, you're wrong. Both LEDs can be red, amber or green. One
> of them is marked ADSL (the one on the right, IIRC), and CAN indicate
> line failure. The one on the left is the USB indicator when not online,
> and can indicate PC issues."
>
> I quote "'oh the red one didn't come on first so I'll have to restart...
> and then wait for five minutes...'"
>
> The first red LED to come on during a standard power-on sequence is the
> left one, the USB port.
> If that one didn't come on first for him then it's not a line issue. USB
> devices are notorious for being over-demanding of the host computer and
> it's shocking to think that Internet performance can be dependant on the
> speed of your PC and what you're doing at that time - but that's the way
> it works and until they offer Ethernet direct there's no avoiding it. So
> if this guy finds that sometimes his USB device ain't singing the right
> tune, it's not totally BT's fault.
>
> "It is probably a problem with his PC, but BT support have been known to
> tell users to reboot their machine every time they connect/disconnect!"
>
> Anyone who's ever worked in live IT support (phone based especially)
> will have used that technique one time or another! Hell I know I did
> years ago and the most worrying thing is that 6 times out of 10 it'll
> fix it (my own personal approximation there). What it doesn't excuse
> though is BT supports lack of even trying to figure out what the problem
> is, regardless of if a reboot will solve it or not but that's another
> issue entirely.
>
> "since I'm not using a BT supported operating system for it =)"
>
> If all they tell people to do is reboot, surely any OS is supported? :)
> or do they unofficially tell you to reboot an unofficial OS?! I've never
> called them and hope I never have to from what I've read so far.
>
> Cheers,
>
> Rich
>
>
> --
> underscore_ list info/archive -> http://www.under-score.org.uk
>