The Underscore Archives

		"Incidentally, you're wrong.  Both LEDs can be red, amber or green.  One
of them is marked ADSL (the one on the right, IIRC), and CAN indicate
line failure.  The one on the left is the USB indicator when not online,
and can indicate PC issues."

I quote "'oh the red one didn't come on first so I'll have to restart...
and then wait for five minutes...'"

The first red LED to come on during a standard power-on sequence is the
left one, the USB port.
If that one didn't come on first for him then it's not a line issue. USB
devices are notorious for being over-demanding of the host computer and
it's shocking to think that Internet performance can be dependant on the
speed of your PC and what you're doing at that time - but that's the way
it works and until they offer Ethernet direct there's no avoiding it. So
if this guy finds that sometimes his USB device ain't singing the right
tune, it's not totally BT's fault.

"It is probably a problem with his PC, but BT support have been known to
tell users to reboot their machine every time they connect/disconnect!"

Anyone who's ever worked in live IT support (phone based especially)
will have used that technique one time or another! Hell I know I did
years ago and the most worrying thing is that 6 times out of 10 it'll
fix it (my own personal approximation there). What it doesn't excuse
though is BT supports lack of even trying to figure out what the problem
is, regardless of if a reboot will solve it or not but that's another
issue entirely.

"since I'm not using a BT supported operating system for it =)"

If all they tell people to do is reboot, surely any OS is supported? :)
or do they unofficially tell you to reboot an unofficial OS?! I've never
called them and hope I never have to from what I've read so far.

Cheers,

Rich