[_] BT ADSL
Tom Gidden
gid at litebase.com
Mon Nov 5 16:51:21 GMT 2001
On 5/11/01 3:50 pm, "tenbasetee at hotmail.com" <tenbasetee at hotmail.com> wrote:
> I have to say that Telewest are really good... the support is very quick and
> all the times I have had the displeasure to have to talk to BT they have
> sucked big style.
Again, Telewest are pretty variable. My sister had serious trouble with
them, such as the fact that the service didn't work at all until about a
week after installation. From what we could tell, it was a problem with IP
allocation. Also, Steve Roome had a lot of trouble with them in terms of
installation, but I'll let him discuss that =)
The BT thing's rather odd.. all my other experiences with BT have been fine
-- I was on the phone to them this morning about some account options, and
they were very quick, well trained and professional. It's only their
internet division that sucks.
On 5/11/01 4:15 pm, "Richard Davey" <r.davey at t-minus10.co.uk> wrote:
> because the red/amber light is NOTHING to do
> with the ADSL *line* itself.
So what? The ADSL line's irrelevant. Until Ignite start offering 'wires
only' service to ISPs in the new year, you're buying the whole service as a
single product -- ADSL line, ISP service, AND stupid ugly blue/green fish
thing.
Incidentally, you're wrong. Both LEDs can be red, amber or green. One of
them is marked ADSL (the one on the right, IIRC), and CAN indicate line
failure. The one on the left is the USB indicator when not online, and can
indicate PC issues.
It is probably a problem with his PC, but BT support have been known to tell
users to reboot their machine every time they connect/disconnect!
I have to reload the firmware in the Speedtouch USB thing every time I
connect/disconnect, but then I can't complain since I'm not using a BT
supported operating system for it =) That Alcatel thing can be flaky.
[And before you latch onto that as a reason why ADSL sucks for me so much,
I've been using it in Windows a lot as well recently, and it still sucks. I
*know* it's not my fault -- I can read PPP debug logs well enough to know
that. Incidentally, the non-Windows driver I'm using is the official
Alcatel one.]
Tom
--
Tom Gidden
Litebase Solutions Ltd
e: gid at litebase.com
> I have to say that Telewest are really good... the support is very quick and
> all the times I have had the displeasure to have to talk to BT they have
> sucked big style.
Again, Telewest are pretty variable. My sister had serious trouble with
them, such as the fact that the service didn't work at all until about a
week after installation. From what we could tell, it was a problem with IP
allocation. Also, Steve Roome had a lot of trouble with them in terms of
installation, but I'll let him discuss that =)
The BT thing's rather odd.. all my other experiences with BT have been fine
-- I was on the phone to them this morning about some account options, and
they were very quick, well trained and professional. It's only their
internet division that sucks.
On 5/11/01 4:15 pm, "Richard Davey" <r.davey at t-minus10.co.uk> wrote:
> because the red/amber light is NOTHING to do
> with the ADSL *line* itself.
So what? The ADSL line's irrelevant. Until Ignite start offering 'wires
only' service to ISPs in the new year, you're buying the whole service as a
single product -- ADSL line, ISP service, AND stupid ugly blue/green fish
thing.
Incidentally, you're wrong. Both LEDs can be red, amber or green. One of
them is marked ADSL (the one on the right, IIRC), and CAN indicate line
failure. The one on the left is the USB indicator when not online, and can
indicate PC issues.
It is probably a problem with his PC, but BT support have been known to tell
users to reboot their machine every time they connect/disconnect!
I have to reload the firmware in the Speedtouch USB thing every time I
connect/disconnect, but then I can't complain since I'm not using a BT
supported operating system for it =) That Alcatel thing can be flaky.
[And before you latch onto that as a reason why ADSL sucks for me so much,
I've been using it in Windows a lot as well recently, and it still sucks. I
*know* it's not my fault -- I can read PPP debug logs well enough to know
that. Incidentally, the non-Windows driver I'm using is the official
Alcatel one.]
Tom
--
Tom Gidden
Litebase Solutions Ltd
e: gid at litebase.com