[_] BT ADSL
tenbasetee at hotmail.com
tenbasetee at hotmail.com
Mon Nov 5 15:50:31 GMT 2001
I have to say that Telewest are really good... the support is very quick and
all the times I have had the displeasure to have to talk to BT they have
sucked big style.
I have a friend in Bath who has BT ADSL and when it does work it is slow and
flaky, most of the time he's watching the flashing lights on the fish thing
and saying 'oh the red one didn't come on first so I'll have to restart...
and then wait for five minutes...'
Blueyonder doesn't even need to log on.... and how much does it cost to
install ADSL?
Ed
----- Original Message -----
From: Richard Davey <r.davey at t-minus10.co.uk>
To: <underscore at under-score.org.uk>
Sent: Monday, November 05, 2001 3:35 PM
Subject: Re: [_] BT ADSL
> > USELESS. I just switched to BT OpenLegs, from a Demon Smurftime
account,
> > and I must say that I am *not* impressed. DNS is flaky, support is
> > terrible. (I'm on the Business 500 tariff)
>
> How often does anyone actually need support for an ADSL account??!
> Once it's up and running what on earth needs supporting?
>
> I've had it installed here without problem for a months now.
>
> I agree totally that their email support sucks and so does their phone
> support line (it'll take 2-3 calls to get anything of any sense out of
them)
> but show me a decent sized ISP that isn't like that! (and incidently the
> call was at the very start and regarding a billing issue, not technical).
>
> [web space rant snipped]
>
> While I can see that this is extremely annoying, it's not a reflection on
> their ADSL service.
>
> > The bandwidth is substandard, and there is strong evidence they're
> > throttling certain services.
>
> Which services and what evidence?
>
> FTP is fine, HTTP is fine, DNS resolution is fine (so long as you force
the
> DNS servers and don't let them assign you ones), I can stream content, we
> ran a PC Anywhere session for nearly an hour last Friday without hitch,
> Terminal Services is great, Virtual Private Networks works - hell even ICQ
> and MSN don't complain.
>
> I uploaded the entire contents of a CD to an ftp server last night without
a
> hitch and use the service all day every day for standard work and do not
> have a problem with it. There is a noticeable "chug" at around 6pm but it
> was the same with our Easynet ADSL Business account too.
>
> > In all, DON'T GO WITH BT!
>
> In all, sorry but this is FUD and NOT an average level of experience with
> the service.
>
> Cheers,
>
> Rich
> --
> T-Minus 10 Limited
> Castlemead, Bristol, BS1 3AG
> Tel: 0117 9175030
>
>
> --
> underscore_ list info/archive -> http://www.under-score.org.uk
>
all the times I have had the displeasure to have to talk to BT they have
sucked big style.
I have a friend in Bath who has BT ADSL and when it does work it is slow and
flaky, most of the time he's watching the flashing lights on the fish thing
and saying 'oh the red one didn't come on first so I'll have to restart...
and then wait for five minutes...'
Blueyonder doesn't even need to log on.... and how much does it cost to
install ADSL?
Ed
----- Original Message -----
From: Richard Davey <r.davey at t-minus10.co.uk>
To: <underscore at under-score.org.uk>
Sent: Monday, November 05, 2001 3:35 PM
Subject: Re: [_] BT ADSL
> > USELESS. I just switched to BT OpenLegs, from a Demon Smurftime
account,
> > and I must say that I am *not* impressed. DNS is flaky, support is
> > terrible. (I'm on the Business 500 tariff)
>
> How often does anyone actually need support for an ADSL account??!
> Once it's up and running what on earth needs supporting?
>
> I've had it installed here without problem for a months now.
>
> I agree totally that their email support sucks and so does their phone
> support line (it'll take 2-3 calls to get anything of any sense out of
them)
> but show me a decent sized ISP that isn't like that! (and incidently the
> call was at the very start and regarding a billing issue, not technical).
>
> [web space rant snipped]
>
> While I can see that this is extremely annoying, it's not a reflection on
> their ADSL service.
>
> > The bandwidth is substandard, and there is strong evidence they're
> > throttling certain services.
>
> Which services and what evidence?
>
> FTP is fine, HTTP is fine, DNS resolution is fine (so long as you force
the
> DNS servers and don't let them assign you ones), I can stream content, we
> ran a PC Anywhere session for nearly an hour last Friday without hitch,
> Terminal Services is great, Virtual Private Networks works - hell even ICQ
> and MSN don't complain.
>
> I uploaded the entire contents of a CD to an ftp server last night without
a
> hitch and use the service all day every day for standard work and do not
> have a problem with it. There is a noticeable "chug" at around 6pm but it
> was the same with our Easynet ADSL Business account too.
>
> > In all, DON'T GO WITH BT!
>
> In all, sorry but this is FUD and NOT an average level of experience with
> the service.
>
> Cheers,
>
> Rich
> --
> T-Minus 10 Limited
> Castlemead, Bristol, BS1 3AG
> Tel: 0117 9175030
>
>
> --
> underscore_ list info/archive -> http://www.under-score.org.uk
>