[_] BT ADSL
Tom Gidden
gid at litebase.com
Mon Nov 5 10:57:55 GMT 2001
On 5/11/01 6:48 pm, "Samantha Jenkins" <sam at snappygraffix.com> wrote:
> does anyone have BT ADSL who could tell me how good/bad it is please?
>
> I was using Telewest High speed internet but am moving to a new business
> premises and the install and running costs seem to be lower for BT.
>
> Is this because the service is worse? ;-)
>
> any advice would be much appreciated
>
USELESS. I just switched to BT OpenLegs, from a Demon Smurftime account,
and I must say that I am *not* impressed. DNS is flaky, support is
terrible. (I'm on the Business 500 tariff)
You get 20 Meg of webspace bundled with the account, but after over two
weeks of emails between me and the support team, they still haven't actually
managed to get mine working yet.
It doesn't matter how many times I say 'it's not my software, I'm following
the instructions, etc.', they still decide to patronise me completely. The
fact is, the login they gave me does not work on their FTP server. End of
story. The fact that it takes them a week to answer a support email is
really starting to annoy me.
The bandwidth is substandard, and there is strong evidence they're
throttling certain services.
In all, DON'T GO WITH BT!
On the other hand, using BT ADSL as the transport is a good plan -- just to
an independent ISP, such as Nildram, easynet or Demon.. However, it will
cost you more. In general, it seems to be a bad plan to use the same
company as your service provider and your telco, so BT and Telewuss are out.
For more info,
http://www.adslguide.org.uk and
http://www.btopenwoe.org.uk
Hth,
Tom
--
Tom Gidden
Litebase Solutions Ltd
e: gid at litebase.com
> does anyone have BT ADSL who could tell me how good/bad it is please?
>
> I was using Telewest High speed internet but am moving to a new business
> premises and the install and running costs seem to be lower for BT.
>
> Is this because the service is worse? ;-)
>
> any advice would be much appreciated
>
USELESS. I just switched to BT OpenLegs, from a Demon Smurftime account,
and I must say that I am *not* impressed. DNS is flaky, support is
terrible. (I'm on the Business 500 tariff)
You get 20 Meg of webspace bundled with the account, but after over two
weeks of emails between me and the support team, they still haven't actually
managed to get mine working yet.
It doesn't matter how many times I say 'it's not my software, I'm following
the instructions, etc.', they still decide to patronise me completely. The
fact is, the login they gave me does not work on their FTP server. End of
story. The fact that it takes them a week to answer a support email is
really starting to annoy me.
The bandwidth is substandard, and there is strong evidence they're
throttling certain services.
In all, DON'T GO WITH BT!
On the other hand, using BT ADSL as the transport is a good plan -- just to
an independent ISP, such as Nildram, easynet or Demon.. However, it will
cost you more. In general, it seems to be a bad plan to use the same
company as your service provider and your telco, so BT and Telewuss are out.
For more info,
http://www.adslguide.org.uk and
http://www.btopenwoe.org.uk
Hth,
Tom
--
Tom Gidden
Litebase Solutions Ltd
e: gid at litebase.com